Inside The Mind of a Community Manager

Anyone who’s ever worked as a community manager knows how hard it is to answer “So what do you do?” Community Management is a multifaceted discipline that covers many different tasks and responsibilities. It can be hard to express exactly what it is that you do, especially to people unfamiliar with the worlds of web 2.0 and social media. If only I had a pocket-sized version of this to carry around; it’s humorous, but basically right on the money! Check it out:

I got this graphic from Get Satisfaction. They offer an interactive, self-service help forum, interestingly, not just for businesses who choose to use it but for any product or service you can imagine.

When I read this info-graphic, I found myself identifying with all the categories. Every community is different but I think most community managers find themselves performing most, if not all the duties shown in this info-graphic. Either way, it’s great for a laugh! As an aside, I wish I’d known about Community Manager Appreciation Day sooner. Would anyone like to buy me a Magic Mouse this year?

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