Something I find interesting about Community Management is that while the situations and circumstances of your work can vary wildly, there are a few productivity tricks and tools that apply to nearly everyone. While I’m still rather old-fashioned about hand-writing my notes (I like to take advantage of the many cognitive benefits of analog note taking) there are a few browser extensions I use daily in my work as a Community Manager. I find that they improve my workflow and cut the stress that can come with the job. I think almost every CM could find a way to make these apps and tools work for them and recommend them whole-heartedly.
Wunderlist is certainly not an innovative type of service but what it lacks in “originality” it makes up for in polish, build quality and an intuitive user interface design. It’s also capable of assigning multiple people to a task. I haven’t yet used this feature but I can see it’s utility for collaborative Community teams.
Wunderlist also has a very nice iOS app and OS X app that I also recommend.
PopChrom allows you to create expanding text snippets in nearly any text field in Chrome. I find it tremendously useful for things like signatures, form email replies and light HTML coding.
For example, I use the shortcut “anc” to expand to <a href=”, cutting down on the time it takes me to post anchor links in comments and forum postings.
Skitch, now heavily integrated with Evernote, allows for easy editing and sharing of screenshots with well thought out “doodling” tools that can really help when you need to get your point across visually.
One thing I really love about Skitch is the re-sizable elements like arrows and the smoothing it applies to free-hand doodles.
Lazarus, the cleverly named “life saver” for text fields will resurrect what you’ve typed in nearly any field in Chrome. Useful for unexpected crashes, accidental “Backs” in your browser or any of the other irritating unforeseen events that leave you ready to put a fist through your screen.
Never lose your work again!
Finally, easy to use, effective browser spoofing! Immensely useful for troubleshooting when your community members report issues and then tell you that they are using Opera, a legacy version of Firefox or *shudder* Internet Explorer.
Here’s a fun bonus for you – working online can be difficult, especially if you find your attention easily diverted. If you’re not ready for full-blown access restriction ala StayFocusd (which I love, incidentally) you can try this extension to set you working in “Pomodoro Technique” style.
Tell Strict Workflow what sites you want to be able to browse and start the timer. For 25 minutes you will only be able to visit whitelisted sites. When the timer’s up, it resets for a 5 minute break. I find it very useful and more intuitive than having an analog timer or a standalone app or widget.